Frequently Asked Questions
Quick Answers to Your CARPRO Concerns
Got questions? We’ve got answers. Our FAQ page is designed to help you find quick and clear solutions to the most common inquiries about CARPRO products, detailing methods, order processes, memberships, and more. Whether you’re new to car care or an experienced detailer, this page aims to save you time and give you confidence. If you can’t find the right question, feel free to leave your contact details in the live chat — we’ll get back to you soon!
Company-Related FAQs
CARPRO Malaysia is the official distributor of CARPRO car care products in Malaysia, offering premium car detailing solutions, including ceramic coatings, cleaners, and maintenance products.
You can reach us through our Contact Us page on the website, or directly email us at info@carpro.my. We’re also available on social media platforms.
Yes, our main office is located in Malaysia. Please refer to the Contact Us page for our full address and Google Maps location.
Absolutely! Our support team is happy to assist you. Just drop us a message via WhatsApp or email, and a specialist will get back to you promptly.
If you’re interested in becoming a certified CARPRO detailer, contact us through our official page. We offer training and certification programs for qualified businesses.
Yes, we do have wholesale options and special pricing for resellers. Kindly contact our sales team for more information on minimum order quantities and dealer packages.
Product-Related FAQs
Yes, all CARPRO products are formulated to be safe for all modern automotive paint finishes, including clear coats, matte, and gloss finishes.
Absolutely! Many CARPRO products like CQUARTZ, IronX, and Elixir can be safely used on motorcycles, bicycles, and even marine vehicles.
Store all CARPRO products in a cool, dry place away from direct sunlight. Avoid freezing temperatures, and always keep the bottles tightly closed.
Yes, surface preparation is crucial. We recommend washing, decontaminating (e.g., using IronX and TarX), claying, and polishing before applying CQUARTZ or DQUARTZ coatings for best results.
We recommend CARPRO Reset for shampooing, CARPRO Elixir for quick detailing, and Reload or SiO2 sprays to maintain the hydrophobic layer and gloss of your ceramic coating.
Order-Related FAQs
You can place your order directly through our official website. Just add your desired products to the cart and proceed to checkout.
We accept online banking (FPX), credit/debit cards, and e-wallets like Touch ‘n Go, GrabPay, and Boost.
Standard delivery within Peninsular Malaysia typically takes 2–4 working days, and 5–7 days for East Malaysia. Delays may occur during public holidays or sales periods.
Yes! Once your order is shipped, you’ll receive a tracking number via email or SMS so you can monitor the delivery progress.
Yes, we accept returns for unused, unopened items within 7 days of delivery. Please contact our support team with your order number to start the return process.
Usage-Related FAQs
Spray IronX onto a cool, clean surface and allow it to react for 3–5 minutes. It will turn purple as it dissolves iron contaminants. Rinse thoroughly with water. Do not let it dry on the surface.
Yes, but proper surface preparation is essential. After washing and polishing your vehicle, apply CQUARTZ in small sections using the included applicator. Buff off the excess with a microfiber towel within 1–2 minutes.
Use CARPRO Reset as your regular maintenance wash. It’s safe for ceramic-coated and non-coated vehicles and is recommended once every 1–2 weeks.
Use CARPRO Reload, Elixir, or SiO2-based sprays to refresh the coating every few weeks. Avoid automatic car washes and use a two-bucket hand wash method.
Yes. CARPRO Eraser removes oils and residues left from polishing to ensure a clean surface for the coating to bond properly.