Privacy Policy
Last updated: 1st October 2025
CarPro Trading Sdn. Bhd. (“we,” “our,” “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (www.carpro.my) or use our services.
1. Information We Collect
We collect personal information that you provide directly to us when you:
Create an account
Place an order
Register for a workshop or training
Subscribe to newsletters or promotions
Contact us via email or other communication channels
This information may include, but is not limited to:
Name
Email address
Phone number
Shipping address
Payment details
Other information relevant to customer surveys or offers
2. How We Use Your Information
We use the information we collect for the following purposes:
To process and complete orders, including payments and shipping
To communicate with you regarding your orders, promotions, and updates
To personalize and improve your experience on our website
To send you marketing materials, if you have opted in
To respond to customer service requests and inquiries
To comply with legal obligations and enforce our terms of service
3. Sharing Your Information
We do not sell, trade, or otherwise share your personal information with third parties, except in the following cases:
Service Providers: We may share your data with trusted third-party service providers who assist us in running our website, processing payments, or delivering products (e.g., courier services).
Legal Requirements: We may disclose your information if required by law, or to protect our rights, property, or safety, or the rights, property, or safety of others.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and while we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device. They help us remember your preferences and provide you with a more personalized experience. You can adjust your browser settings to refuse cookies, but this may impact your experience on our website.
6. Your Rights
You have the right to:
Access, correct, or update your personal information
Request the deletion of your personal data, subject to certain exceptions (e.g., legal requirements)
Opt-out of receiving marketing communications at any time
To exercise your rights, please contact us using the details provided at the end of this policy.
7. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites before sharing your personal information.
8. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with the updated date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: