Terms & Conditions

Last updated: 1st October 2025

This website (www.carpro.my)

is operated by CarPro Trading Sdn. Bhd. (“we,” “our,” “us”).

By using our website, including browsing, purchasing products, or registering for services, you agree to these Terms & Conditions.

General Information

These Terms apply to all users of our website.
By using the website, you confirm that you are at least 18 years old or have parental/guardian consent.

Use of Website

You agree to use the website only for lawful purposes.
Unauthorized access, harmful code introduction, or misuse of our services is prohibited.

Accounts & Login

You may create an account or log in via third-party providers like Google or Facebook.
By using third-party logins, you consent to our access to basic profile details (e.g., name and email).
You are responsible for the security of your login credentials.

Products & Orders

  • Prices are in Malaysian Ringgit (RM) and may change without notice.

  • Orders are confirmed only after successful payment.

  • We reserve the right to cancel or refuse orders due to fraud, stock issues, or errors in pricing/product details.

Delivery & Shipping

  • Deliveries are handled by third-party courier services. Estimated delivery time within Malaysia is 2–5 working days.

  • Accurate delivery information must be provided.

  • Inspect parcels upon receipt. Report any damages, missing items, or discrepancies within 48 hours.

  • We are not liable for delays, mishandling, or confiscation by courier, customs, or authorities.

Returns & Refunds

  • Returns are accepted within 7 days, provided items are unused, unopened, and in their original packaging.

  • Customers cover return shipping unless the item is defective or incorrectly delivered.

  • Refunds are processed after item inspection and approval.

  • Workshop and training fees are non-refundable.

Workshops & Training

  • Workshop schedules may change. If we cancel or reschedule, you’ll be offered an alternative date or credit.

  • Participants must follow all workshop guidelines and safety instructions.

  • We are not liable for any injuries, losses, or damages incurred during attendance.

Memberships & Promotions

  • Membership benefits are subject to the terms at registration.

  • Discounts, vouchers, and promotions are valid as specified and cannot be combined unless stated.

  • Misuse of membership privileges may lead to immediate termination, without refunds.

Intellectual Property

All trademarks, logos, product names, and content belong to us or our licensors.
You may not copy, reproduce, distribute, or use our materials without written consent.

Disclaimer

  • Guides, instructions, and videos on the website are for general reference only.

  • Results from using our products may vary based on paint condition, environment, tools, and technique.

  • Always test products on a small, inconspicuous area first.

  • We are not liable for any damages or losses from using our products.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from using our products, services, or website.

Governing Law

These Terms are governed by Malaysian law.
Any disputes will be resolved under Malaysian jurisdiction.

For further inquiries, please contact us at:
📧 info.carpromy@gmail.com